JP TEX is committed to ensuring customer satisfaction and delivering quality clothing products. If a purchased item does not meet expectations, customers may request a refund in accordance with the terms outlined in this policy.
Refund requests are accepted for products that are damaged, defective, or incorrectly delivered. Items must be unused, unwashed, and returned in their original condition with all tags, packaging, and invoices intact. Refund requests must be raised within 7 days from the date of delivery.
Refunds will not be applicable for products that have been used, washed, altered, or damaged due to improper handling. Items purchased during clearance sales or special promotional offers are also non-refundable unless they are received in a damaged or defective condition.
To request a refund, customers are required to contact customer support with their order details and provide clear images or videos of the issue where applicable. Once the request is reviewed and approved, further instructions regarding product return will be shared by the support team.
Approved refunds are processed within 5 to 7 business days after confirmation. The refunded amount will be credited back to the original payment method used at the time of purchase. Shipping charges, if any, are non-refundable.
Customers may also choose to exchange products for size or similar issues, subject to stock availability and approval by the support team.
For any questions or assistance related to refunds or exchanges, customers can contact the JP TEX support team via email or phone for prompt assistance.